Data Deletion
Version 1.3 · Updated 25 October 2026
This page explains how to delete your PostTide data, including anything we obtained from the social platforms you connected. Every deletion request reaches a real person at support@posttide.com— there is no automated black hole, and we will confirm when the work is done.
1. Delete from inside PostTide
The fastest path is inside PostTide: on the website, go to Settings › Security › Delete account; in the PostTide phone app for iPhone or Android, go to Account › Delete account. This removes your organization, all drafts, uploaded media, comments, and the connected-channel access tokens we stored on your behalf. Once you confirm, the account is scheduled for deletion and you are signed out.
If your account uses Sign in with Apple, you confirm with Apple once more and we revoke PostTide's Apple token with Apple at once, so the link between your Apple ID and PostTide ends.
2. Request deletion by email
If you would rather not use the in-app flow, email support@posttide.com from the address associated with your account. We verify that the request comes from the account owner and action it within 30 days. Email us if you have lost access to your account address and we will help you verify your identity another way.
3. Data from connected social accounts
When you disconnect a channel, we delete the OAuth access and refresh tokens we held for that platform straight away, so PostTide can no longer read from it or post to it — for Facebook and Instagram, and equally for X, LinkedIn, TikTok, YouTube and every other platform. We stop using the posts, analytics and comments we had cached from that channel at once, and permanently delete them, with the channel's name and picture, within 7 days. We never held your platform password; we only ever held the tokens you granted us, strictly within the scopes you authorized.
To also remove PostTide's access on the platform's own side, revoke it in that platform's settings — for Facebook and Instagram: Meta Accounts Center → Apps and websites; for YouTube: Google's security settings page.
4. What we delete, and when
Account and content data are kept while your subscription is active. On cancellation, your organization enters a 90-day restore window during which you can bring it back; after that window passes, the data is permanently deleted within 30 days. Data we received from your connected social accounts is not kept for the restore window: it is permanently deleted within 7 days of cancelling or deleting your account, so restoring means reconnecting your channels. Technical logs are retained for up to 180 days. The only exception is records we are legally required to keep — for example, invoices for tax law, typically held for around 7 years.
5. Contact
For deletion requests, email support@posttide.com. Our privacy policy explains your broader rights — to access, correct, export, or restrict your data — and how to exercise them (see /legal/privacy).